Lynx AC has been working directly with Mitsubishi Electric since 2006, initially gaining status as an accredited installer. Over the years, as our purchases increased, we advanced to becoming a Business Solutions Partner. However, we wanted to further distinguish ourselves from other contractors. So, when Mitsubishi Electric launched their Diamond Quality Programme (DQP), we eagerly seized the opportunity to join.
What did it take to achieve this status?
While maintaining a certain level of spending with the manufacturer was necessary, the most critical requirement was demonstrating exceptional quality in our installations. This meant adhering to the highest standards and having a fully functional service department to maintain and support the equipment we install, ensuring the long warranties offered by Mitsubishi Electric are upheld.
To meet these standards, we welcomed an independent body commissioned by Mitsubishi to inspect our work, ensuring that we consistently deliver the highest quality. The inspection report recognized our efforts, noting only one minor correction point—related to new criteria introduced this year due to the use of mildly flammable refrigerants. Mitsubishi wants to ensure we have the necessary expertise to work safely with their equipment.
We promptly addressed this issue by enrolling the two engineers involved in the BESA CPD course. Both engineers have since passed, and we submitted the required paperwork, successfully renewing our DQP status for the next year.
Our team is extremely proud of this achievement and looks forward to an exciting year ahead!
If you would like Lynx AC to design and install your Mitsubishi Electric heating, ventilation, or air conditioning solution so that you have an energy-efficient building or home, simply call us on 01522 788799 to find out how we can help you.
